WELCOME TO BERKELEY COUNTY SCHOOLS SUBSTITUTE CALLING SYSTEM
Please update your email address in your profile to receive important messages regarding assignments and to recover PIN numbers via the web.
Help Desk: (304) 263-3690 or firstname.lastname@example.org
To call in your absence or register (304) 264-5068
New Employees: Please click links below to view orientation videos on how to register and use SmartFindExpress:
Employee Orientation Video
Substitute Orientation Video
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Recommendations for CELL PHONE USERS that may be having issues with the phone system:
Suggestion 1: Contact your service provider to disable "Anonymous Blocker" setting. Calls from the SFE system will not connect if an "Anonymous Call Rejection" service is active.
Suggestion 2: Deactivate or disable the tone sounds that are played back to the user when touching "soft keys" on an android or iphone screen. (Note: this is not the in-call volume adjustment.) Some phones have this system settings option described as "Muting" or "Sending Keypad Tones". Others have it as simply "Key Tones".
Suggestion 3: User's should avoid using speaker phone when responding to the IVR as this may result in duplicate key presses for the system because of a phenomenon called "echoing".
Suggestion 4: DTMF should be ON. For most cell phones this is an option that can only be set at the cell phone store.
Suggestion 5: Key presses on touch screen phones should be made carefully one press at a time. Sometimes users with touch screen phones are not lifting their fingers off the screen after each key press.